The local community is the life-blood of our organisation. We will work to meet their needs and balance their expectations void of discrimination.
We will establish an open transparent channel of communication with the community regularly gaining feedback in order to develop and improve the services provided.
We will inspire and develop our volunteers and workers to ensure they have the necessary skills and capabilities to deliver our services effectively to the community
PROCESS & SYSTEM
We will adopt a systematic process approach towards the management of services with key performance indicators to measure, adapt and improve the services we offer. This will enable us to target our services directly to the community’s needs.
Continual improvement forms a part of our mission and is a permanent value of the organisation. To serve and help improve the lives of the community is what drives us.
We will base all our decisions upon the community needs in accordance to the Quran and the Sunnah of the Prophet (may the salutations of peace of Allah be upon him) upon the understanding of his companions.
We will develop mutual partnerships with local authorities and organisations to jointly improve and develop the services we provide with a clear goal to create an open channel of communication to serve the community.